Located 10 minutes from downtown Portland, Four Points by Sheraton Portland East features inviting rooms, an on-site restaurant and three modern event venues. Several corporate offices are nearby, including Boeing, Frito-Lay and U.S. Bank. The hotel is also near entertainment options such as Glendoveer Golf Course and the Columbia Gorge. Your accommodations are set up perfectly for relaxation thanks to pillowtop mattresses, room service and a mini-refrigerator. Wet bars, dining areas and whirlpools are available in select rooms.
About Four Points by Sheraton Portland East
Reviews & Ratings
Read TripAdvisor Reviews
-
July 25, 2025110jennuExtremely Disappointing Stay with Poor Customer Care
I rarely leave negative reviews, but my experience at this hotel was disappointing enough. From the moment I arrived, the staff seemed disinterested and unhelpful. Basic hospitality was clearly not a priority—no warm welcome and absolutely no effort to make guests feel valued. Communication was a complete nightmare. I had called ahead with specific questions about early check-in and parking, only to arrive and be told completely different information by the front desk. No one seemed to be on the same page, and getting a straight answer was impossible. would not recommend this place to anyone unless you enjoy being ignored and frustrated during your stay. Don’t waste your time or money here when there are far better options in the same area. I would give this place a 0 if possible
-
July 14, 2025Xiao M
The problem the front desk assign the room
This hotel looked very good with free parking and internet when my family reserved one room through Hotwire.com on Sun. Jul 06, 25. Since we have three adults, we chosen a room with two queen beds with paying a little higher price(hotwire.com offers the opinions of choosing the room type with different prices) . We arrive the hotel about midnight, we all were tired and just waited the front desk clerk to arrange a room for us. When the front desk clerk told me that there a room with a king bed for us, I told her we booked a 2-queen bed room through hotwire.com; she said that sometimes the third-party didn’t know the real situation in the hotel. My wife asked her again and she just said our room were sold out . And she said the room had a sofa bed. So we took the key and entered the room in the 2nd floor. But we found the sofa bed too soft and when laid down on it the spring make my back really uncomfortable. So I called the hotwire.com customer service. A representative helped us and called the hotel and tried to resolve this issue, but he was told that rooms were sold out and cannot change room. Hotwire.com gave a $25 credit in my hotwire account. Later in half hour, we left this hotel and drove to the next city on our trip without sleeping.
-
August 9, 2024jonnaj272Do not stay here.
I will start by saying I am a Marriott Platinum Elite member (which means I spend a lot of nights away from home in Marriott properties.) This hotel is very misrepresented. First: booking and pictures show this property as part of Elmer’s restaurant with room service. NOT true. The diner does not offer room service, does not allow room charge and is not part of Marriott at all. Big deal since I booked two rooms for family staying 8 days, only to learn they couldn’t charge food to their room and there wasn’t anything nearby to eat. Plus the menu and offerings were much not true. Also, clearly states pillows are “foam” also not true. They are feather, I broke out into a rash as a result. Water? I took a bath and it was light yellow…. Checkin: Denise has zero business being in customer service. Awful experience, she told me “you aren’t eligible for an upgrade because you booked a double”… I showed her the app showing I was upgrade eligible and eventually she upgraded me. I asked for water and she informed me I could buy from panty?!?wtf? Platinum Elite. Free water. I spend a fortune at Marriott AND have the credit card??? Next morning I check out, politely mention issues and ask to be moved to another Marriott property (Which I moved us via app), good desk person am / manager was supposed to call me, did not. They obviously don’t care. Now at Marriott Courtyard down the road and very happy. Do NOT stay at Four Points - go straight to Courtyard! Worst Marriott in 5 years I have stayed at. Lied about room service, Lied about pool, lied about pillows, lied about “pillow top mattress” (barely a mattress) and absolutely awful checkin process for elite member with 2 rooms, one staying 8 nights! And manager can’t be bothered to call back a guest? Shameful experience and makes me rethink my loyalty to Marriott.
-
June 1, 20246530bx4If there was free breakfast it would be a very nice Best Western
I stayed here several years ago and it was, to be polite, underwhelming and not even close to Sheraton standards. The experience was such that I didn't come back until last weekend when a cancelled reservation elsewhere left me scrambling. To my pleasant surprise, it was considerably better. Still not up to the Sheraton name but, if this was a Best Western, it would be a very nice Best Western (though if it was there would be a free breakfast!). Certainly OK for a night or two.
-
May 13, 2024Susan WGreat!
Our family of 5(4 adults/1 child) stayed here on Saturday night(5/11/24) while we were in town to visit family, had a small issue at check in when we were given a room with only one king size bed but that was taken care of quickly with no issues, we stayed in a 2 queen room & the room was a great size & we had a great stay, we ate breakfast at the Elmers restaurant on site after we checked out on Sunday morning and it too was really good!