Campbell House Inn

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• 

  August 3, 2025

  amelia2424

  Comfortable, private, and delicious food.

  Spacious and comfortable room, quiet and private. The grounds at Campbell House are beautiful and do not feel like you are in the heart of Eugene. The breakfast was amazing and filling! This was our first time trying a bed and breakfast and will definitely select this as a choice in the future.

• 

  July 15, 2025

  Phillip B

  Denied Resolution without removal of a review

  My wife and I stayed at the Phillip suite years ago for our anniversary. And it was wonderful. So, we decided to stay again on our 18th wedding anniversary. It was so disappointing. 1. The online picture of the Phillip suite does not match the room anymore. The canopy bed has curtains shown online, but it no longer has them, so is it still a canopy bed? The bedding shown is not what is actually on the bed. It was cheap microfiber white sheets and bedding top. But we still were like it's ok, it's a night away from kids to be alone we will make the best of it. Then came time for bed at about 9:50pm. 2. When we pulled back top covers the fitted sheet had stains on it. We immediately called the front desk and was told to walk to the lobby from the carriage house to pick up a new sheet. We were already in pajamas. So, I had to throw on clothes and walk up. Then we had to change our sheets on our own, on our anniversary. There is a reason guests should never change the sheets. Under the fitted sheet was a plethora of stains. 3. We spent the rest of the night trying to forget the gross horrors we were laying on top of, while listening to the soothing sound of train horns, all while trying to sleep on the dilapidated pillows that are well beyond their shelf life. 4. When morning came not soon enough, we walked to lobby for breakfast and to hopefully talk to the manager. Unfortunately, the manager was not there, it was just same younger guy that was packing up to leave at 10pm the night before. So, we just got a business card to email to email the manager. Update: spoke to "Brett" the owner/manager. He only offered any accommodation correction if my wife were to remove her google review. I refused stating it's an honest review of our stay and experience and I will not remove it. After multiple times of being interrupted by Brett, talked over, and him gaslighting on our experience, things got heated. He then stated he refused to do anything because we "raised our voice, and cursed, (we said "BS" and apologized afterwards) This was said after he "review blackmailed" us that he would not do anything unless we removed our honest review. We are taking the loss of our payment and ruined anniversary to warn others to STAY AWAY from this establishment. The pictures of rooms are falsely advertised compared to what you receive. And if you write any negative review based on a true experience you are basically blackmailed to remove your review if you want anything done. DO NOT STAY HERE.

• 

  June 13, 2025

  DTC1030

  Peaceful Inn

  We loved the Campbell House Inn! The location was peaceful and we relaxed outside in the chairs while listening to the birds and admiring the spring flowers! Downtown was within walking distance with some great restaurants. Everyone working there was friendly and helpful. The breakfast was delicious with a savory and a sweet choice. Can’t forget the cookies in the evening! We had a room on the lower level of the main house with access to a patio and a parking spot. Room was clean. I would stay again if I were in the area and highly recommend!

• 

  May 10, 2025

  mand_dan

  Very cozy, maybe even a bit too much so

  I have mixed feeling about this hotel. The young woman who greeted me when I arrived was very nice, helpful and service minded. The staff serving breakfast the next morning was less so, and I got a sour response when I dared to order something other than what was on the designated breakfast menu. I found that quite annoying. The hotel I found well-kept, and I had no issues with cleanliness either. That said, the room I got was quite small and I found it cramped, and I did not enjoy my stay as much as I could have because of it. They have larger rooms, but they are also significantly more expensive. To be honest, if I return to Eugene, I am not sure I will stay at this hotel again.

• 

  April 28, 2025

  Gidget M

  Great staff and location!!

  My stay started off rough when upon arrival I discovered my main credit card had been used for theft. I had a momentary freakout and I did not handle myself well with being polite to the front desk staff. I had been called a couple days before checking in and was under the impression I was providing my credit info to this hotel for check in and booking confirmation. It was in fact a scam call I fell for. After making some calls and the front desk woman I think her name was Abbey? then helped another couple check in, Abbey was so sweet and calm and level-headed as she helped to calm my panic attack. I was offered snacks, drinks, a chance to sit with her and have some tea and just talk and after getting things finally figured out, she took the time to walk me to my room and double check that I was comfortable and had what I needed. Abbey offered to give me a few really good big hugs, which was so kind and heartwarming. She really turned this horrible situation into an opportunity to shine and share her kindness to a stranger she would have been fully justified in being rude to. I will always remember her and that stay as a gift in reminding me that there are still people out there with big hearts. The room was cozy, clean and the bathroom was pretty awesome for a historic hotel. I loved the tiny balcony and getting to watch the wild turkeys block oncoming cars on the private drive. The location is the best, it is just perfect if you want to be in the city but feel like you are in a woodland retreat away from it all. The parking was very convenient right next to the door and room along with privacy and feeling very safe. The gardens are beautiful. This place is where I will stay in the future for trips to Eugene.