About Shilo Inn Suites, Salem
Reviews & Ratings
Read TripAdvisor Reviews
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July 30, 2025Bruce-Diane SThe staff here is really great
This hotel is a little old but the bed was comfy and the room was big and clean. It's hard to see from Market Street because there's no big sign on the building that you can see from the street. But - it's definitely worth looking for because it has the nicest staff you'll ever find. You know - anyone with money can buy a building and put furniture in it but not everyone can hire a great staff and keep them. We had really good service from Ms Nivert who was the Acting manager during our stay and we had really great service from Cassia...who went out of her way to make certain we were happy. When I needed something for our room late at night Cassia went to the upstairs storage room and found what I needed and offered me some more coffee which I hadn't asked for but gladly accepted. It was so obvious that she's really a people person and just enjoys helping people. Also - Amanda was coming down the hall on the fourth floor and saw my wife and I struggling with our luggage the day we checked out and our wheelchair was getting in the way...and she stopped what she was doing and helped get us downstairs into the Lobby. I tried to tip her and she just shook her head and said - "this is my job and I'm happy to help". We travel quite a bit and our son lives in Salem so we will definitely be returning to the Shilo on our future visits.
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May 12, 2025Hiedi S
Mother's Day Retreat!
My room was beautiful, clean & way bigger than I thought it would be. Loved the safety bar in the shower. It was well worth the price & still economically under $100 a night. My stay was very relaxing. I was only sad the pool was under renovation. I would definitely highly recommend anyone to stay here
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March 17, 2025Mario H
Great comfortable Stay
My first time visiting the area as I was in town performing. I had a comfortable stay at the Shilo Inns. Room was big and roomy with a small kitchenette. Bed was comfortable. Staff were great. I’ll definitely stay again when I’m back performing in the area.
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October 4, 2024Steve DSimply a comfortable place to lay my head after a long day's ride.
Was in Oregon for the Oktoberfest in St. Angel and Salem was just far away enough to escape the crowds and traffic of Portland area for me. Shilo Inn is an older model Inn, but one that is well kept. Tough location given the Holiday Inn across the street, but the staff are great, the room was clean and the bed comfy after a long motorcycle ride from Sacramento. Many I-5 is boring LOL. Anyway, since I don't typically eat the meals offered at Inns and such, it doesn't bother me about the lack of food. All I wanted was a clean room, and comfy bed - Shilo delivered in spades.
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September 12, 2024Katrina LELEVATOR often out of service, no coffee & breakfast, maintenance issues
ALL rooms are on floors 2-4, and the elevator is (or is frequently) out of service. It was taken out of service for a MONTH in the middle of summer. Check newer reviews, which are indicating the elevator was still out of service in the last few weeks. All stairways are accessed from the exterior of the building. The maintenance isn't being kept up with, toilets will refill every few minutes all night due to rotted toilet flappers in the tanks. There hasn't been ANY breakfast or coffee/tea service for at least a year. Sometimes you get assigned a nice looking room, and sometimes there are rips in the furniture, curtains, or other aging-out issues. They'll highlight and have you initial that you'll get a $350 penalty fee if you smoke in the room, and then the room you are assigned stinks of smoke! They are also putting a $100 hold for potential damage on your account when you pay. Staff aren't necessarily responsive to addressing problems encountered. Used to be our favorite stay, but it is going downhill very very fast!