- Pet Friendly
- Spa / Hot Tub
- Handicap Accessible
- Air Conditioning
Not as Pictured at all!!! Not worth the $$$
I'm sorry to say that I was disappointed with my visit. The hotel definitely needs some MAJOR TLC - everywhere! Pros: beds and linens were clean. General appearance of the room was clean - beds made, pillows fluffed, no garbage on floor, nothing on counters, sinks or in tub. Supplies were well stocked - lotion, soap, face wash napkins, shampoo and conditioner. All appliances worked. Heating and Cooling in the room was great! Cons: Maintenance needed on doors. Door to room on main level facing outside parking lot had weather stripping missing. Door to bathroom had water damage at the bottom. Bathroom started smelling like mold or something when we turned on the hot water to shower. Shower curtain needs a good disinfecting. Pool was shut down due to cleaning for longer than they said. Hot tub is cemented over!!! No pic or anything showed this!!! This was a main reason we booked here. Tiles missing in the pool room. Personal observations - staff looked shocked when I walked in... no greeting - 4 people at the counter and no one greeted me... just "Name on reservation". I thought it was me...so I tried to be kind and smile. Nothing in return. Came back next day to ask for towels because we didn't know the room would not be cleaned unless we requested it. Walked up to the counter with two people there, greeted them and stated my situation - still no greeting... one person behind the counter pointed at a sign and said "Yeah, you have to ask for it". Asked for towels and was told they would bring some.. nothing was ever brought to our room or communicated. Overall - I would suggest they update their site to list current amenities available. I would also suggest they list their "no room cleaning policy" in a better spot and put it on the site. I would suggest they have maintenance do some up-keep on the property. I would also suggest some customer service training.
Great staff, great room
The helpful staff was kind and check in was easy, with an all night front desk. The room was larger than I expected with plenty of soaps and even lotion. Good amenities and breakfast too boot! Great price, will be coming back
Do NOT waste your money
Do not stay here. We spent almost $400 to stay in this s***hole. The place is filthy and broken down. When we got there, our room was not ready, and we had to wait an hour and a half before it was ready. When we went inside there were dirty towels still in the room from the last guest. The soaps at the sink were already used and unwrapped. There was no conditioner, only shampoo. The pool was filthy, and there were newspapers in the lobby with articles regarding pool safety that name dropped this Red Lion location specifically for their unsafe pool… when we return to the lobby, an employee told us that “the pool problem was fixed and it’s safe to swim now”. We were never told there was a problem in the first place, so I’m very glad we didn’t swim. At the end of our stay when we went to check out, we wanted to speak with a manager regarding the things stated above. The man at the front desk hardly spoke English, but managed to tell us that there was no manager on site during the weekend… DO NOT WASTE YOUR HARD EARNED MONEY HERE.
Worst place ever probably scam you out of about a 1000 for 1 night and won't answer the phone
Horrible hotel room looked like a crime scene place charged the card for 358 for some reason the 175 4 times for one night wife has been on hold for 2 hours and I tried to call and they won't answer the phone
Wonderful and enlightening
Well the one thing I can honestly say is that the front desk gal is amazing! Chrissy sets that hotel apart from any other Hotel I've been to in my 57 years. Her cheery disposition is what caught my attention. Paired with the professionalism she exudes even when disgruntled guests are complaining (her lobby filled to the brim with guests checking in and checking out) was far beyond the norm, to be real!! Watching the way she interacts with others really made me step back, breathe deep and and rest comfortably in the knowing, that the good folks on this crazy mixed up planet we all call home....Still do exist. Thanks Chrissy!!!! And thanks Redlion I'll be back