The historic 71-room Crater Lake National Park Lodge which is built on the edge of a caldera originally opened in 1915 and is open from late May to Mid-October. Three restaurants, gift shops, cabins, RV parking, camping and gasoline can all be found within the Park. The Lodge features one of the most breathtaking views of the deep blue Crater Lake. Boat tours are available July through Mid-September (weather permitting) and the park offers many hiking trails of different levels of difficulty, as well as guided walks and informational talks given by National Park Service Rangers.
- Restaurant / Lounge,
- Handicap Accessible,
TripAdvisor Ratings & Reviews
Complete Absence of Customer Service Culture
We loved the location - Crater Lake is a constant joy. It's a real shame that Xanterra have taken the view that it's an opportunity to exploit customers without providing ANY semblance of a caring Customer Service culture. It's entirely understandable that the staff are short-term contract staff. However some experienced management is required in each department. Found nobody who gave a monkeys about any aspect of the hotel. Our issues started when we tried to check in, admittedly 2 hours before the appointed hour. Regular checks led to our room not being ready until 30 minutes after the 4pm time. During that time we attempted to get a drink and waited in vain for a server to order from despite the manager being aware we were waiting, making no attempt to serve us herself. We were aware that there is no phone service and no TV. The room was cramped and had not been cleaned thoroughly (this did not improve during our stay. Our room was not serviced on the second day - we mentioned this to someone who claimed to be the Housekeeping manager early on the next day. By 3pm nothing had been done. The restaurant food is not up to the standard that should be expected for the prices charged. In short while we would love to revisit Crater Lake, we would never stay at the Lodge again & would not recommend others to stay there.
Rustic but nice
Spent one night at this wonderful old lodge. It was nice not having a TV, Internet, or cell to distract from the beauty. Our king size bed just fit in the room and the small bathroom only had a tub with a great view of the mountains. Would stay there again.
Our experience at the lodge was fantastic starting with the kind valet who helped us with our bags in the rain. The young lady who checked us in was so enthusiastic and friendly and our room was ready even though it was before 4:00. We had room 213, accessible from either the elevator or a flight of stairs situated in the great room. It was an excellent room with 2 windows overlooking the lake, a clean bathroom, and a small closet for our clothes. The view was amazing as were the reflections of the crater walls around the lake. Our first morning we were presented with the glowing ring of a red sunrise that was so beautiful that it will stay with us forever. We enjoyed a leisurely day of driving and hiking around the entire rim. We had packed a picnic lunch and thoroughly enjoyed the view while we ate our food. Later that afternoon it rained which swiftly turned into hail. We even found that fun though it kind of hurt, as we don’t experience that at home. Back in the room we experienced thunder and lightning. I have read that some people can be annoyed with people talking outside on the terrace, but we figured that they were just as excited as us with the lovely lake. If you stay here take into consideration that, yes, the lodge is old and it can be crowded, but how likely do you think you’ll be back to what for many is a once in a lifetime visit. Go and enjoy, unplug, and drink in the beauty.
This place needs renovation. The front office manager, Jacob, has great personality and does his job but is not customer centric. He definitely needs some training to go above and beyond his call of duty. The deluxe rooms are decent. The restaurant is average but the crater lake view is priceless.
Spectacular view of the lake
Our rating is mainly based on the views from the lodge of Crater Lake which are some of the best we have ever seen. We enjoyed our stay but the bedrooms do need upgrading to reflect the price paid. We were on the second floor and unfortunately were woken at 6:30 am by guests sitting on the rocking chairs below us outside chatting too loudly. We felt the service was good but not at a level expected for the price paid. We had dinner in the restaurant .The steak we had was excellent but The accompanying vegetables were a bit bland. We would not choose to come back here as we have now experienced the view offered when staying at the hotel