Best Western Newberry Station

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• 

  August 1, 2025

  Darlene H

  Horrible! Cancel your reservation!

  Exposed wiring, broken ripped screen, dirty old furniture, ect .. charged over $700 for 3 nights Manager Tiffanie Shaw

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  July 29, 2025

  Trek64707334113

  Appalled

  PLEASE SEE ATTACHED PHOTOS !!!!Approximately a week before I booked a room at the Best Western Newberry in La Pine Oregon, I was notified that my cousin was in ICU in Bend- to say this was shocking would be an understatement. I rushed to Bend to be at her bedside, she was only 51, and sadly she passed three days later. I drove approximately 200 miles home to pick up my husband and son and put together a few things. Also I booked a room with Best Western Newberry because I needed to go back to La Pine for an impromptu funeral for my cousin. Once I checked into the hotel and I had seen the room I was given, I was appalled! I then requested another room, but I was informed there were no available rooms, except for possibly one that wouldn’t even be open until Thursday at 2, but I would have to be out by 11, then move again to a another room that would possibly be open on Friday at 2. You can see by the attached photos unsafe exposed ducting, wires, window screen and not mention the dirty moldy stall shower. The air conditioning unit sometimes worked and I did call the front desk to asked for maintenance. I was informed not to adjust the thermostat, there were problems with the unit and it would freeze over. Therefore it was either hot in the room or freezing. I could not even open the window to cool the room off due to window screen being so damaged that insects or whatever could get in and also I was concerned for my family’s safety. The Wi-Fi was horrible! Completely unstable, it continuously dropped, I would have to re-login so often that I actually memorize the login and password. The Wi-Fi could not even support my own logged in channels on the TV. I was so fed up. I just used my own data so my son could watch shows and our cell phones could have internet. There were no power sources near the bed whatsoever so charging our phones, etc., was ridiculous. I truly did not feel safe in the room with all the issues, especially the exposed wires. Unfortunately, I felt had no other choice but to stay in the room I was given. I had to be in La Pine. I called the hotel and spoke with the manager after we checked out and got home. The hotel manager stated that the room that I thought I booked was misadvertised on the Best Western Newberry hotel webpage and I was actually booked for ADA room. Shel also stated that I should have expressed more of the issues with the room during my stay and because I did not she could only offer me $100 or $150 gift card towards another stay with best Western Hotels. I respectfully declined. I truly don’t understand what difference it would have made for me to express “more of the issues” with the room, also not to mention I would hope that a guest who actually needed a ADA room would not have to accept the accommodations that I was given as their only choice. I would think at the very least some form of courtesy notice from the hotel explaining the condition of the room prior to my stay would have given me a choice to change the room or even upgrade before the hotel was completely booked. I was under complete distress and did not want to cause any other conflict that may have resulted in no place for my family and I to stay for my cousin‘s funeral. I chose Best Western hotel because I am a Best Western member and for over $700 for 3 nights I could depend on Best Western for decent room during this devastating, heartbreaking tragedy. Unfortunately this was not the case. Please check double check and even reconsider your stay with Best Western Newberry in La Pine Oregon

• 

  June 11, 2025

  Bonnie W

  Great place to stay!

  The staff at BW Newberry were very friendly and helpful. Everyone we interacted with greeted us and offered assistance. The entire facility was clean and fresh. The room very comfortable, including a great bed! The location is quiet enough to open the windows! We will return.

• 

  February 18, 2025

  Toby F

  dont trust the desk people

  planned the weekend on valentines weekend to swim in a heated pool and relax in a hot tub tried to call the day before and nobody aswered the phone we tried three times and called the 800 number and nothing was posted about the pool and hot tub being out of order i only live 60 miles away so did not need the bed but we wanted the pool and tub for $118.00 dollars when i was checking in and commented how nice it will be to swim and sit in the hot tub i was told they are out of service and i could not cancel my room so i walked out and the desk gurl told her assistand to check me in anyway to charge my card so now i am fighting the charge, we drove noth 35 mile more to anther best western that had a working pool and hot tub, i will never stay at newberry station again becaue the desk people are useless and they could have helped me transfer my res to the other hotel but instead were bullheaded and rude

• 

  February 14, 2025

  Stay23504160867

  Awful experience

  The front desk staff was really rude to us. Wasn't handicapped safe at all. The bathroom door was sticky from the stain they used and it would stick to your hand. The cleaning staff was great though only had problems with the lady who checked us in. Manager was nice at first then once her employee showed up she changed her personality. No matter where u work at when u r a manager u r supposed to help ur customer. She wouldn't even hand me a business card and said we'll I'm off the clock I don't have to show u anything. Disabled people should not have to walk across ice to bring in there luggage . Need to be more caring for those who r disabled. We will never stay there again due to them being so rude. Hope no one else has that experience