About Belknap Hot Springs Resort
Reviews & Ratings
Read TripAdvisor Reviews
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Very disappointing customer service!
🌸 Our Experience at Belknap Hot Springs Lodge & Gardens ⭐ 2 out of 5 stars We recently stayed at Belknap Hot Springs Lodge & Gardens and, while the property and natural setting were beautiful, the customer service was very disappointing. We were told the continental breakfast ran from 7:45 AM to 8:45 AM, so we showed up right at 8:45. The lady working there said the kitchen was closed and only offered coffee. She was not friendly or understanding about it at all. After driving five hours and paying around $200 for one night (with a 4 PM check-in time), it was frustrating that we couldn’t even get the breakfast we were told about. The night before, we also asked about a late checkout, and were told it would be fine if we just came and asked in the morning. When we did, the same lady who refused breakfast also told us no to that. It honestly wouldn’t have taken much to make the experience better — even offering a muffin or a little extra time to check out would have shown some kindness. The hot springs and gardens are gorgeous, but the hospitality and attitude from staff left a bad impression. A little friendliness goes a long way.
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Camp Yale Needs Some Attention
We stayed at Camp Yale, a campground I believe is affiliated with Belknap Hot Springs. We stayed in an RV site in a camper van we rented. While the access to the hot springs which was included in the price of our RV site was very nice, camping at Camp Yale was average at best. The setting is beautiful, but the campground is in need of some care. The men's bathroom was old, and one of the toilet tanks was missing a lid. The whole area of Camp Yale feels a bit neglected, with unused construction materials scattered here and there around the perimeter. We would not stay there again.
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Weekend on the McKenzie - Beautiful Location to Stay at
My wife and I visited Belknap Hot Springs for her birthday and stayed at the lodge for a weekend. This is a wonderful location to hike to Talomitch Falls/Blue Pool and the numerous waterfalls along the McKenzie, as well as a good base for excursions to Sisters and other cool towns. The gardens that belong to the lodge just across the river (you cross the footbridge from the lodge) are gorgeous, and the view from the lodge is amazing - you see the McKenzie, wonderful gardens, and the hot springs. The staff were all very kind and friendly. My only complaint about this lodge would be it's a bit dated (but still very clean and nice), and the Wi-Fi was spotty - but it's I can't really complain for the price (which includes breakfast). Other than that, I would definitely come back! Enjoyed our weekend on the McKenzie
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I’m writing this review as a PSA, a “know before you go” regarding the “walk in” campsites. They’re described on the website as “close to the gardens”. For the majority of the campsites that’s simply not true. I stayed in T17 and it’s still a pretty far walk from the gardens AND the bathroom/only water spigot on that side of the campground. On the day I checked in, my steps app said I’d walked 5.5 miles. All that walking was at the campground, and included 4-5 trips back and forth between my car/main part of campground and campsite, and a trip to get water and go to the bathroom. So you can do the math, but I estimate that from the bridge to T17 was about 1/2 mile, each way. The only bathroom and water spigot on that side of the campground is almost all the way back to the bridge, so I’d put that at about 1/3 mile from T17. When I camped out there, there was only one other family. I could hear them, but couldn’t see them. The campsites are very dispersed and far away from each other. There are no lights out there and very little signage. Have your map with you at all times, or else you’ll really be in trouble. Making that walk by myself at night, a woman alone, was very scary. It’s the stuff Dateline Specials are made of. Also, carting your stuff up there is no piece of cake. You’re not carting your stuff over a straight, flat path. Especially depending on which route you take, its a rocky, windy path up and down hills, with lots of tree roots. Under certain circumstances the walk in sites may be perfect for some people (young healthy energetic folks, a group so you feel safe, etc) but I have two gripes: 1. The website really should clarify how far away the farthest campsites are from… anything, including the lodge and only bathroom/water spigot on that side of the campground. Particularly with the lack of lighting and signage, in this day and age, it’s actually UNSAFE for their guests for them to not disclose that information. The information on the website is very generic for all the tent sites, making them appear somewhat similar. They’re not. There are a couple walk in sites really close to the bathroom. I MIGHT stay in one of those. But IMO the map online is deceiving. That is a LARGE area and most of the campsites are a LONG walk. I wouldn’t describe a lot of them as “walk in” sites, but rather “hike in” sites, especially with the rocky path that you need to haul your stuff over. 2. The “walk in” sites are ridiculously overpriced. All tent sites - the drive in ones right in the main campground, and the walk in sites - are $40 per night, which would also lead one to believe they’re comparable, when they’re not. With the amount of work it is to haul all your stuff to the walk in site, the lack of amenities (water and bathroom REALLY far away), they should be $25 per night, at the most. Even if they put a couple of outhouses near the far campsites, it would be something. Run another waterline or two so there is closer access to water, THEN.. maybe.. they might be worth something close to $40 per night. But as it is, $40 per night is highway robbery. Speaking of the highway and crime… Another bonus… when you’re out there by yourself, with no lights, far away from anybody - you do get a lot of highway noise. It’s literally a true crime documentary waiting to happen. Close to the highway, could get in, do your deed, and get out - nobody would ever even see you. Yup pretty unpleasant to think about, but I feel morally compelled to warn people. Be careful staying in these sites - especially if you’re a woman alone!!!
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Kitchen needs serious updating and better utensils.
First off the grounds are absolutely lovely! The cabin we stayed at Camp Yale was clean and large. The only reason my rating went down is the kitchen. The Kitchen is an absolute disaster. First of all it needs serious renovating as the cabinets are falling apart. The "fully equipped kitchen" is anything but. Essential items were missing, pans were old teflon pans that were horrible scratched up with the base showing through. There were no dishrags or sponges provided for washing dishes - just an old dish brush. I was seriously upset that with $250 per night that better accommodations in the kitchen were not provided.