Shilo Inn - The Dalles - Travel Oregon

Situated on the Columbia River off Interstate 84 and overlooking The Dalles Dam, Shilo Inns – The Dalles is about an hour and a half from Portland International Airport.

Make yourself at home in the spacious rooms and suites, with contemporary furnishings, refrigerators, microwaves, flat screen TVs, and complimentary in-room WiFi. For your convenience, the hotel offers free high-speed wireless internet in public areas, free parking for your vehicles, an outdoor heated seasonal pool, fitness center, 24-hour front desk, daily housekeeping, and so much more.

When dining at the on-site restaurant, Columbia Portage Grill, guests are treated to spectacular tastes of the Pacific Northwest as well as southern Cajun dishes.

Not a pleasant experience.

We were there in a bus tour. We had a dinner at the hotel for our group, but they ran out of food before everyone got a chance to eat. When we got to our room, there was no shower curtain and the hairdryer wasn’t fastened to the wall, but was laying on the counter. There were 2 sinks, which was nice, but the sink in the bathroom had no soap. The room had minimal electrical outlets which we needed for CPAP and charging our devices. At breakfast, they ran out of food, plates, coffee and coffee cups before even 1/2 of our group had eaten. It wasn’t restocked until we were about ready to board our bus. The only trash can was overflowing until the day shift person came and and emptied it and worked on getting more food and coffee. I realize they are short staffed, but many if these things should not have happened.

Outdated and Unsecure

First of all I reserved through Booking.com and rented two rooms for 4 gals for a girls weekend. I reserved suites with two beds and requested upper floors that were pet free and next to each other. The Hotel responded and said they could give upper floor and pet free rooms. I then called the week of our trip and spoke to the front desk asking if there pool was open and if rooms we requested had views and were next to each other. The young man that answered said rooms would have view of the Columbia River and dam and that our rooms would be near each other. We arrived early Saturday after a 5K in Hood River. One room was ready but the other was still being cleaning so we waited at the pool. The one room was downstairs and the one we were waiting for was upstairs. I said I had requested rooms on top floor next to each other and the desk clerk said she could see the notes on one room but not both I rented. I asked if they could be moved near us and that I had called twice to confirm during the week. She said I must have called Booking.com because they had no notes. I assured her I spoke to a young man on one day and a woman on the next and they were front desk clerks. She was rude and said rooms are only issued on the day of check-in. We waited at the pool for our other room to be ready and it wasn't ready until 4:00. When I moved our things to the upper room it had a distinct body odor and room was really old with stains to the sleeper sofa. The next morning breakfast was a joke with very bad tasting biscuits, greasy sausage patties, eggs that tasted like plastic and really bad coffee. The only decent thing to eat was a bagel and cream cheese. This hotel does not have locking doors to the hallways so anyone can walk in from the outside without checking in. Hallways smell like weed and are not clean. I would not recommend staying here and will not be back.

Go to motel 6 instead.

First, be wary of outfits claiming to be the hotel itself. Reservations.com is not to be trusted. We booked through them unknowingly for $107 night. Actual was $167 with fees and taxes. The hotel itself should be bulldozed. No hangers in the room, sink was broken, only two dim lights in the bedroom, a toilet that flushed every 20 minutes during the night, sliding door to the deck that hardly slides, threadbare linens… We’d been better off in Motel 6. No, we didn’t complain, we’re writing this review instead. It’s just paying attention that irks us.

Disappointed

We were very tiered after traveling to The Dallas arriving at 2:00. Tried to check in and there was an additional $25.00 charge for checking in before 3:00. I wasn’t about to pay $25.00 extra after paying $112.00 for the room for 1 night. The room was ready, I have never run across a motel that would charge you for checking in early. If the room is ready. The bed was very uncomfortable, it was very difficult to adjust the temperature of water without burning yourself or having cold water, the hallway had a horrible carpet smell. We also picked this motel because they advertised including hot breakfast. The check-in desk served us scrambled eggs & 2 sausage links. He popped it in the microwave and served it lukewarm. Very disappointed and will never stay at a Shilo Inn again!!!

staff ok but the place is terrible and ran down

Have stayed here twice due to going to a car show in The Dalles, not again. Staff is very nice and helpful in the bar and bar restaurant. The place is very dirty, ran down, carpet buckleing and dirty and fraying. They do not have an ice machine that worked in our set of rooms and the only other one two units over was out of ice. They have a lot of nerve to charge over $130.00 per night for the looks of the place and none cleaning of rooms for over nighters (due to covid)!!! Ridculous!!!! The outside grounds are horrible...all weeds, dry grass, weeds in the shrub area and everything negected.. The grass was mostly dandilions. Guest computers were out of order and one person at the desks trying to handle guests, phones, questions from the staff, etc. Advertise continental breakfast but claim they don't have it due to covid...no so as it wasn't there in 2019 either. This whole place need over haulin!! Pick somewhere else to stay.