Shilo Inn Suites Hotel - Seaside Oceanfront

When you stay at the Shilo Inns Seaside Oceanfront, you will be right on the beach in the center of the cultural and tourist attractions of Seaside. The newly updated spacious oceanfront rooms offer Shilo guests a spectacular view of the Pacific Ocean and glorious sunsets. Kids under 18 always stay free with an adult at Shilo Inns, and dogs are welcome with nominal fee.

Flexible meeting and conference space with service by professional and friendly staff makes Shilo Inns your first choice for a business meeting, conference, executive retreat or group event. Knowledgeable staff will assist you with all of your planning needs including decorations, menu selection, room setup and audio visual presentation.

A Disappointing Stay Redeemed by Exceptional Service

Our recent stay at the Promenade Ocean Front Hotel was, to put it mildly, less than satisfactory due to several management and organizational shortcomings. However, it was the outstanding service provided by an employee named Terelle that brought light to an otherwise dim experience. Upon our early arrival, we were briskly told by a manager to return at the standard check-in time. This would have been a minor inconvenience had it not been for the chaos we encountered at 4 PM. The front desk was swamped, burdened by a dauntingly long line and connectivity issues with their systems, making the check-in process painfully slow and testing the patience of many guests. In the midst of this turmoil stood Terelle, a beacon of professionalism and efficiency. Despite the malfunctioning equipment and growing frustration among guests, he managed to check in guests with a calmness and courtesy that was truly remarkable. His communication was clear, and his sincere thanks for our patience did not go unnoticed, easing the tension and making the wait bearable. The challenges did not end at the front desk. Discovering our rooms were inadequately prepared, especially considering our specific needs traveling with an elderly family member, could have been the last straw. Yet again, Terelle stepped in, ensuring we were relocated to suitable accommodations, demonstrating an exceptional level of care and attention to detail. It's rare to encounter someone who maintains such high standards of customer service under pressure. Terelle not only alleviated a potentially distressing situation but also significantly improved our overall impression of the hotel. While our visit was initially disappointing due to the evident poor management and organizational issues, Terelle's unparalleled dedication to guest satisfaction shone through. It's because of his effort that we would consider giving the Promenade Ocean Front Hotel another chance in the future. We hope Terelle's exemplary service is recognized and rewarded as it truly made a difference in our stay.