Homewood Suites
Portland,
Portland Region
11936 N.E. Glenn Widing Road
Portland, Oregon
97220
TripAdvisor Traveler Rating based on
595 reviews
TripAdvisor
We had a disappointing stay at the Homewood Suites PDX. First impression was the room was clean and big. We got in late that night and by the time we set up my adult son's fold out couch/bed it was 11:30 pm. I should have taken a picture but there was the biggest unknown bodily fluid stain on the mattress, disguised by a clean mattress pad – very gross! Also, it was very springy & lumpy. I went downstairs to report the problem and the front desk was very apologetic and offered to upgrade to a different room. But at this point it was near midnight and we were just way too tired to move 3 adults’ luggage. So they gave us a measly 15% off the bill. The king bed wasn't very comfortable either and there was no comforter or duvet like many hotels have, so we were slightly cold during the night. Also the pillows for the king … there was one large pillow that was thick and hard as a rock, and two tiny “half-pillows” about a foot square. Another thing I noticed was a kitchen drawer that was hanging down ready to fall off. The free breakfast had many choices but very lousy food. Also, there are not many "good" restaurant choices for dinner around the hotel. The area around the hotel is mainly industrial. There is the Cascade Station area, but we did not want to eat at fast food or Famous Daves.
This is our second stay at this property. This time it was only for one night as we were driving to Corvallis the next day. Both stays have been super. This time I noticed how clean the room was--especially the bathroom. Everything looked like new--even when I looked really closely. The staff here is very helpful. A special thanks to Mahar.
I stayed at this hotel in a studio for several weeks due to business and I couldn't have stayed at a better place. I'm glad I chose it. Service at the front desk is very good. Whenever I had a question or a situation, they helped me in the most friendly way. It is located close to the airport and there are some restaurants/convenient stores around which is nice. I just had a couple of inconveniences with the cleaning. It was done once a week and sometimes they forgot to do it so I had to call the front desk to ask for it and they quickly solved it. Complimentary breakfast is not good :( very few options. I had to always cook my breakfast in my room. The good thing is that they had fresh fruits everyday and I loved it!. I would totally stay here again and I recommend it as a great option to stay.
You would assume most people staying here are doing so because of its proximity to the airport. The website specifically advertises free shuttle from 4 AM to 1030 PM, which may be a reason to choose this hotel versus many others. However, there is no mention that unless you tell the hotel if and when you want to go to the airport, the shuttle does not run which could be a bit stressful when you arrive for the 630 shuttle and there isnt one because you didnt specifically reserve a 630 shuttle. Hotel needs to clarify the policy on their website
We got in a little bit early & the staff was very friendly and accommodating. We were able to get into our room a bit early (THANK YOU!). Everyone was so nice and helpful. We had a 2-bedroom (2 Queens/1 Queen) and it was plenty of space for the 3 of us. Breakfast in the morning was great (eggs, sausage, biscuits & gravy), fruit, oatmeal, cereal. Super close to the airport and a 7-11, so we were able to sleep in, fill up our rental car, and scoot over to the airport with no issues. I'd 100% stay here again when I'm in the area.