- Fitness Facility
- Complimentary Breakfast
- Internet Access
Ideal Location - Quality Stay
Great experience, comfort and service. Upon check-in, the lady at the front desk checked us in quickly and efficiently. She provided great suggestions for what to do around town as well as dinner recommendations. The room was spacious. The beds and pillows comfortable. Plenty of hot water and pressure. Loved the location, too. We walked all around town. When back in Klamath Falls, we would stay here again.
Quiet and clean
This hotel is in a quiet location next to a small lake. The hotel staff are friendly. The hotel room was clean. The breakfast menu is typical to similar hotels but is lacking pastries or a waffle maker. We were there several nights and breakfast eggs were usually what seemed to be powdered, reconstituted eggs. The serving area is hard for multiple people to use as the warming plates are so close together the serving utensils have to all be a distance away.
During my overnight stay, the heater malfunctioned in the night. We set it to 67 but instead, it continued heating the room, until the extreme heat woke my husband and I up. It was at least low 90 degrees when it woke us up around 3 AM. When we called the desk, we were given a room next door, so we had to pack all of our stuff up at 3 AM to move. The room was still heating up the next day, so much so that the clerk told me that the cleaner walked right out of the room and couldn’t clean due to the unbearable heat. In the night, the front desk clerk offered us what I thought was a comp for the room. But when I went to check out, I learned it was actually only a $30 discount on our stay. I asked for a better discount or refund due to the health hazard and electrical hazard we had faced, as well as based on what the overnight clerk had offered us. I was assured by the clerk that she would discuss with her manager and call me back promptly. Since then, I’ve called again and spoken to the same woman, who said again, that she would speak to her manager and call me back promptly. So far, I have yet to hear anything. I am frustrated and disappointed with the way this issue was handled. A $30 “discount” is not an acceptable response to a serious health hazard and electrical issue, not to mention just the frustration of having to move all of our stuff at 3 AM. I do not recommend this hotel and will no longer stay at Marriott hotels.
Excellent Hotel in Klamath Falls
This place appeared to be pretty new, so I thought the room was excellent. Everything seemed brand new so I have zero complaints about the room. The hotel is a bit off the beaten path as it appears to be west of the main part of town, but it did make it very quiet at night. Front desk staff were very friendly. The room came with a complimentary breakfast, but we did not try it. We did look at it and it appeared to be pretty average at best. I was expecting something a little more upscale given this hotel brand. I would definitely stay here again when I visit Klamath Falls.
Wonderful property - excellent service.
Property is freshly appointed representative of the nature of Klamath Falls. I was totally impressed with the staff attention to detail and cleanliness of all the common areas as well as the room attendance. Pleasant outdoor spaces overlooking the lake, walking paths, proximity to food and shops was super convenient. I’d stay here again and recommend to families and business travelers 100%.