horrible visit and NO RESPONSE from management
I'm writing on behalf of my parents. I grew up going to the Adobe, and even spent my honeymoon here. My parents have been going to the Adobe for 45+ years and have been loyal customers, even when we've all had moments of poor service in the past. They've always given the Adobe another chance, and have even recommended it to their friends.After this last visit, for their 50th anniversary, my siblings, parents and I will not be visiting the Adobe.To say it was disappointing would be an understatement. We (the adult children) called ahead of time to have some flowers & gifts left in their room. We ran in to trouble with this, with things not being put in at the time we were told, but we rolled with it. Mistakes happen. We were shocked that no one from the Adobe even so much as left a card for their 50th, or gave a complimentary dessert, or anything. I helped my parents write the following letter, which they sent, and heard NO RESPONSE EVER. I will add that they spent over $1500 (!), so add that to poor service, and it's extremely frustrating. No one has even attempted to make things right. Here is the letter:
To the Adobe:
We recently returned home from the Adobe, and need to communicate with you about our concerns. We celebrated our 50th anniversary on June 13th. We were disappointed that our original planned trip to Hawaii was cancelled due to Covid-19. No party, big vacation etc., and we thought we were going to just have to stay home. We reserved one of your luxury suites, and were looking forward to a nice trip.
We were excited to hear The Adobe was opening up for business, as we have been visiting the Adobe for about 45 years! We were just thankful to be able to leave the house, and at a place with so many memories. Trips with our kids. Our youngest spent part of her honeymoon here. We always recommend you as an awesome destination and many of our friends have visited here.
We had made dinner reservations, a few days prior, for 7:00 on the 13th and requested wanting to sit near the window. We arrived a few minutes before 7:00 to watch people being seated in the area we had asked to be seated in. In fact, one couple offered to give up their table after they seen us sitting and waiting because they had overheard it was our 50th. We had to wait about an hour to be seated & eventually were placed at a table. Even though it was a rough start we were looking forward to a nice meal & relaxing evening.
I can honestly say our waitress, Dorothy, ruined our entire evening. She barely even slowed down to take our order. She was incredibly rude, and would say very impatiently, ‘are you ready to order yet?’ I tried to stop her at one point to ask a question and was cut off as she snapped back that she’d be back in a couple of minutes! We explained it was our 50th anniversary and we’d been coming here for 45 years and would like to take our time. She replies, ‘That’s nice , I need to keep moving.’ And that is a direct quote. We ordered a glass of wine, and continued to wait for service. She swooped by and said, ‘It’s 10 to 9, I need to get your order now.’ After we waited all that time, now we were the ones being rushed. She hadn’t even spoke to us. And now she was rushing to get our order because apparently the restaurant closes at 9, which we didn’t know.
I asked her if I could have a baked potato with the halibut special and she said they were out of baked potatoes. After we got our meals, my husband’s meal came with a baked potato, so clearly you were not out. He ordered the prime rib special … asked for medium and got extremely rare! In her attempt to be fast and efficient she was rude! I even would’ve thought she might give us a dessert from the Adobe for an anniversary gift but we ordered a dessert and took it to our room.
What a disappointing night! It was a nightmare for our fiftieth. We waited so long to even order, couldn’t get any questions answered, no one cared it was our 50th, we were rushed to order/eat. I honestly was near tears we were so upset about what was going on. We were angry and sad. We had already faced disappointment due to the pandemic, and were doing our best to make the most of it. And this turned our anniversary in to a disaster. We left her a small tip & I honestly wish we hadn’t left her any tip! Also, I heard a couple behind us complaining as well. I overheard the gentlemen say, ‘What the f—k?’ after dealing with her service. We were so disappointed and honestly sad and mad! And clearly we weren’t the only ones.
We wanted to express our extreme disappointment over our anniversary spent at the Adobe and let you know about our evening. We understand you were just getting reopened but a waitress should have the skills to explain to guests that you were short staffed or whatever was going on. We are easy going people, can have grace and understanding etc. but this was just beyond anything we have experienced, especially at such a nice restaurant AND on our 50th anniversary.