Don't Do It!
I know there are very few lodging options for those heading north from California to visit Crater Lake, but Rocky Point Resort is definitely NOT one of them. If you care even a little bit about hygiene and sanitation, DO NOT book the three bedroom "Big House" at this resort. Rustic is one thing, but the neglect and disrepair is appalling especially given that the "Big House" is their nicest and most expensive unit.
Although certain areas of the house looked like someone might have made an attempt to "clean" (i.e., kitchen, primary bedroom, dining room, & living room - basically the photographed portions of the house), the rest of the house was left to neglect and quite frankly, disgusting. There were dirty markings on the walls. The main clock hanging in the dining room was dripping some strange orange substance. In the ceiling just outside the bunk bed room there were bunches of ants eating away at the drywall and leaving white flakes all over the floor. Spiders and cobwebs were found in various nooks and crannies inside and outside of the house. The butter knives in the kitchen drawer were still sticky and with crumbs from who knows how long ago. The fan they provided for the secondary bedrooms had months, if not years, worth of dust on it, we had to wipe it down before we could use it.
There is absolutely no customer service at this property. Before making a reservation online, I tried to call several times to ask some questions. No one ever picked up the phone. That should have been a HUGE warning. But, desperate due to the lack of lodging options in the area, I went ahead and booked online anyway. A couple of days before our arrival, I tried to call again to give the resort a heads up that we would have 2 more people joining our party of 3. Again, could not reach a human. When it looked like we would arrive late to the property, I called again several times to see if there was any special late check-in procedure because my confirmation email didn't indicate what to do if you arrive later than the check-in time. Sometimes in these remote places there is no one there after a certain time. Again, no one picked up.
After a night in the "Big House" of horrors, I went to the front desk to let them know that we were checking out one night early - thereby forfeiting one of the two nights that we paid for this "resort." The person at the front desk didn't seem to care. She was concerned that the ants eating away at the ceiling might be carpenter ants, which could harm the structure of the building, but other than that, there was no worry about my distress. When my husband asked for some restitution for what we endured, the woman just directed us to the number on their flyer. Supposedly, this is the number for the owner of Rocky Point Resort, Esther. This number is the same number from their website. The number that leads to an unidentified voicemail that is consistently full. Diligently, I called the number after we left a couple of times...Needless to say, it was pointless.
Since I received an emailed invoice charging me for BOTH nights even BEFORE I checked in (website says only a deposit of 1 night is required), I thought maybe someone is at least checking emails. So, I've emailed my concerns to the email address where the invoice came from. I have heard nothing.
At the end of the day, rustic is one thing...but, unsanitary and complete neglect is another. For $395/night, you can do MUCH better than this place!
